ELPReady ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice-based English Language Proficiency (ELP) assessment service.
Summary: We collect only what's necessary to deliver ELP assessments and maintain compliance records. We never sell your data.
Information We Collect
Information You Provide
- Fleet Administrator Information: Name, email, phone number, company name, and billing information
- Driver Information: Name, email, phone number, DL number (optional), and assessment responses
- Voice Recordings: Audio recordings of driver responses during ELP assessments
Information Collected Automatically
- Device type and browser information
- IP address and approximate location
- Assessment timestamps and duration
- Service usage data
How We Use Your Information
We use the information we collect to:
- Conduct ELP assessments using voice recognition technology
- Generate compliance certificates and documentation
- Provide fleet-wide reporting and analytics
- Send assessment invitations and reminders by email
- Process payments and manage subscriptions
- Improve our assessment accuracy and service quality
- Communicate important service updates
Voice Recording Data
Voice recordings are processed using speech-to-text technology to evaluate English proficiency. Recordings are:
- Encrypted in transit and at rest
- Permanently destroyed within 1 year of assessment completion, per our Data Retention & Destruction Schedule
- Never used for marketing purposes
- Never sold to third parties
Biometric Information
Assessment recordings - the assessment taker's voice, facial video (where the taker's carrier has enabled video recording), and speaker-analysis data derived from the voice recordings - may constitute biometric identifiers or biometric information under laws such as the Illinois Biometric Information Privacy Act (BIPA).
- Notice and consent: Biometric data is collected only after the assessment taker receives written notice and provides a written release at the start of each assessment.
- Purpose: Biometric data is used solely to evaluate English language proficiency (49 CFR 391.11(b)(2)) and to verify that the assessment taker personally completed the assessment.
- Processing providers: To transcribe and analyze recordings, audio is transmitted to third-party speech-processing providers acting on our behalf under confidentiality obligations - currently ElevenLabs and Groq - solely to perform transcription and speaker analysis.
- No sale: We never sell, lease, trade, or otherwise profit from biometric data.
- Retention and destruction: Biometric data is permanently destroyed within 1 year of assessment completion, as set out in our publicly available Data Retention & Destruction Schedule.
Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Third parties that help us operate our service (e.g., cloud hosting, email delivery, speech-to-text processing, payment processing)
- Fleet Administrators: Assessment results for drivers in their fleet
- Legal Requirements: When required by law or to protect our rights
Data Security
We implement industry-standard security measures including:
- TLS encryption for all data transmission
- AES-256 encryption for stored data
- Regular security audits and penetration testing
- Access controls and authentication requirements
Data Retention
Audio and video recordings and speaker-analysis data are permanently destroyed within 1 year of assessment completion, per our Data Retention & Destruction Schedule. Written assessment records (transcripts, scores, and pass/fail results), which contain no biometric data, are retained for the period required to support DOT compliance documentation (typically 3 years from assessment date). You may request earlier deletion of non-essential data by contacting us.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data (subject to compliance requirements)
- Opt out of marketing communications
- Export your data in a portable format
Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act, as amended, gives you the right to know what personal information we hold about you, to request its deletion, to correct inaccurate information, and to not be discriminated against for exercising these rights.
How we handle driver data. When a driver takes an assessment at the direction of their motor carrier, ELPReady acts as a service provider to that carrier; the carrier is the business that determines how the driver's information is used. Driver requests to delete assessment data are therefore coordinated through the driver's carrier - the carrier instructs us and we carry out the deletion. Drivers may contact us directly at the address below and we will assist and route the request appropriately.
What deletion does. On a verified deletion request we anonymize identifying details, delete voice and video recordings, and scrub assessment transcripts. We retain only de-identified results and the limited records the law requires or permits us to keep - the biometric-consent release and an immutable audit trail. We will confirm receipt of your request and respond within the timeframes the law requires.
Requests. To exercise any of these rights, email privacy@elpready.com. We will take reasonable steps to verify your identity before acting on a request.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@elpready.com
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.