Support Center

No. Drivers don't need to create an account, download an app, or remember a password. They simply tap the link in the email and start the assessment. This is intentional—we designed ELPReady to work for drivers who may not be tech-savvy.

Most drivers complete the assessment in 10-15 minutes. The assessment includes two parts: a verbal interview section and a road sign identification section, mirroring the actual DOT roadside protocol.

ELPReady tests the same things a DOT inspector would test during a roadside ELP check:

• Part 1: Verbal Communication — Can the driver understand spoken English questions and respond appropriately? Our AI asks questions similar to those an inspector would ask.
• Part 2: Sign Recognition — Can the driver identify and explain common US road signs? We show actual signs and ask drivers to describe their meaning.

Because that's how the real roadside assessment works. An inspector doesn't hand your driver a quiz—they have a conversation. Multiple choice tests can be memorized or cheated. Voice-based assessment tests actual comprehension and communication ability.

Our system uses advanced speech-to-text technology to evaluate responses, the same way a human would.

You'll see the results immediately in your dashboard, including which sections they struggled with. This gives you critical information:

• You now know there's a risk before an inspector finds out
• You can provide targeted English training or resources
• You can re-assess the driver after they've improved

Better to find out in a controlled assessment than during a roadside inspection that results in an out-of-service order.

This is the federal regulation that requires CMV drivers to be able to:

• Read and speak the English language sufficiently to converse with the general public
• Understand highway traffic signs and signals in English
• Respond to official inquiries
• Make entries on reports and records

Enforcement of this regulation increased significantly in June 2025, with inspectors actively testing drivers during roadside inspections.

No assessment tool can guarantee that. Inspector approaches vary, and a driver's performance can differ under the stress of a real roadside stop. What ELPReady does is:

• Identify drivers who are likely to struggle before they're tested roadside
• Provide documentation that you've assessed your drivers' ELP
• Give you actionable data to address compliance risks

We recommend keeping ELP assessment records for the same duration as other driver qualification files—3 years after the driver leaves your employment. ELPReady automatically retains your assessment data and certificates, making audit preparation simple.